Hear It Straight from Our Happy Customers
Over the new year, our furnace decided it was time to quit (or at least to start to quit). We called a competitor, who charged us a pretty penny for the holiday emergency and tried to sell us on a new furnace and air conditioner. So, I called Gilley's for a second opinion. Rodney came out and was wonderful! He was kind and empathetic. He explained our options, acknowledging that at some point we may need an A/C but never trying to push it on us as we were only concerned with having heat during the sub-zero temperatures we were experiencing. His quote was just that. There were no surprise expenses, and the technicians who came out were respectful and worked diligently to install the new furnace. I never felt pressured by anyone I dealt with at Gilley's.
– Jenni K.
Brandon J.
They were here on time. Did what the other guys said they couldn't. Very professional. Came back later when I built the room in basement and installed a vent no charge. I send everyone I know to these guys. 5 STAR
Sheila
Matt and Jorge installed our new furnace on Nov 30, 2023. My husband said they were very courteous and efficient They cleaned up the area after they finished the job and gave helpful advice. It’s not every day that you run into technicians who enjoy what they do and have such pleasant conversations with customers. God bless you both!
Amber U.
Great Service! Furnace broke down and they were here within an hour to look at it and fixed it same day. They only charged me their diagnostic rate and nothing extra to fix it. Shawn was super friendly and very informative on what was wrong and what needed to be done to fix it. Will definitely use them again.
Tauni C.
Amazing! Our AC went out during the recent heat wave and Gilley’s made time for us. Beyond satisfied- the tech was very knowledgeable and got us up and running quickly! Highly recommend to all.
Luca S.
This is an excellent HVAC company! Based on my personal experience with them, they are honest and explain any issues I am having. We have used them as our provider for 20+ years. They install great equipment. Average life of an HVAC system is 18 years...my unit is going on 20 years and still has about 5 years before replacement and upgrade. Very honest and upfront about pricing...they are a great value for the cost and competitive with other HVAC companies in the Rockford Area. Definitely recommend them!
Brandon B.
Rodney from Gilley's is awesome. I called to get my furnace replaced and they couldn't come out today so he walked me through cleaning the sensor. I was able to do it by myself. No other place that I called was anywhere near as helpful. Thank you very much and you will be a recommendation from me.
Lawrence R.
Gilley's called and told me they'd like to install my new A/C two days earlier than planned. Upon arriving, the crew apologized for showing up, early. They dug up the yard, to level the spot the unit would sit. Those who installed the old unit made no attempt to do that. They left the place spotless when finished. This is the way that companies used to do buisness. Would recommend them to everyone everywhere.
JeanAnn H.
Prompt, professional, and courteous service from start to finish, epically Jorge. We will certainly use again and recommend.
K.
Had an issue with our AC unit and called them this morning and they were out within a few hours. Sean was the technician and was able to have it running within a few mins. I would definitely recommend this company
Janet J.
Jessica from the start was so helpful and such a warm caring individual!! Sean came out and showed me a simple maintenance procedure that I would’ve never known!! he was so helpful and I really appreciate it ! My highest regards to this entire company..👏🏻👏🏻👍🏻
Bernice G.
Very courteous and efficient. The two technicians worked on one of the hottest days this summer. They were careful to keep things maintained and clean up. Good job, pleasant technicians. Would recommend highly.
Brandon J.
They were here on time. Did what the other guys said they couldn't. Very professional. Came back later when I built the room in basement and installed a vent no charge. I send everyone I know to these guys. 5 STAR
Sheila
Matt and Jorge installed our new furnace on Nov 30, 2023. My husband said they were very courteous and efficient They cleaned up the area after they finished the job and gave helpful advice. It’s not every day that you run into technicians who enjoy what they do and have such pleasant conversations with customers. God bless you both!
Bill E.
Outstanding service as usual I have been a customer since 07 and not once have been disappointed keep up the great work guys.
Margaret T.
Came very quickly when my AC quit working during the worst air quality days. I'm a senior with asthma, and I really needed that filtered air. So helpful!
Josh V.
The folks at Gilleys were very helpful, knowledgeable and came out to address my issue very quickly. I would definitely use them again and would recommend them to anyone!
SNKDRVR
Gilley’s has done our HVAC service since day1 here in Byron 1996.
Never felt pressured and they haved always provided Excellent Responsive service!!!
Carla O.
Always excellent, fast service at a reasonable price. Won't use anyone else for my heating & cooling needs.
Allen U.
They came within an hour and a half, got my air working, and stood behind the fix when a second problem occurred.
Manda S.
Very kind & helpful. They definitely know what they are talking about. Came same day after a holiday right on time.
Jorge L.
Great company, great ethics, knowledgeable and respectful employees. Highly recommended!
Donna S.
Prompt response, technition went above and beyond to help me get everything in place and working well.
David S.
Excellent workmanship. Great to work with. I'm impressed.
Pamela P.
Great people very friendly and great prices
Jerry L.
Great friendly & knowledgeable people.
Bill E.
Outstanding service as usual I have been a customer since 07 and not once have been disappointed keep up the great work guys.
Margaret T.
Came very quickly when my AC quit working during the worst air quality days. I'm a senior with asthma, and I really needed that filtered air. So helpful!
Courtney B.
Quick response, nice folks, and honest! Fixed my issue on a Saturday night and got my house cooled down!!!
I realized tonight that my house wasn’t cooling down and that my outdoor unit wasn’t turning on.
I was worried I wouldn’t be able to find someone to make a service call past 7pm on a Saturday. But Matt called me back within a few minutes and said he would be able to make it out in less than an hour.
Sure enough, he showed up on time! He diagnosed my issue quickly and was able to fix it for me right there. Super nice and honest guy!!! I appreciated that she showed me what the problem was and didn’t try to upsell me on anything I didn’t need. He was kind and efficient.
I read a bunch of reviews when I need something fixed at home to make sure I call the right people. So, I’m leaving one of my own to help out the next person who finds themself in my situation!
Courtney B.
Quick response, nice folks, and honest! Fixed my issue on a Saturday night and got my house cooled down!!!
I realized tonight that my house wasn’t cooling down and that my outdoor unit wasn’t turning on.
I was worried I wouldn’t be able to find someone to make a service call past 7pm on a Saturday. But Matt called me back within a few minutes and said he would be able to make it out in less than an hour.
Sure enough, he showed up on time! He diagnosed my issue quickly and was able to fix it for me right there. Super nice and honest guy!!! I appreciated that she showed me what the problem was and didn’t try to upsell me on anything I didn’t need. He was kind and efficient.
I read a bunch of reviews when I need something fixed at home to make sure I call the right people. So, I’m leaving one of my own to help out the next person who finds themself in my situation!
Courtney B.
Quick response, nice folks, and honest! Fixed my issue on a Saturday night and got my house cooled down!!!
I realized tonight that my house wasn’t cooling down and that my outdoor unit wasn’t turning on.
I was worried I wouldn’t be able to find someone to make a service call past 7pm on a Saturday. But Matt called me back within a few minutes and said he would be able to make it out in less than an hour.
Sure enough, he showed up on time! He diagnosed my issue quickly and was able to fix it for me right there. Super nice and honest guy!!! I appreciated that she showed me what the problem was and didn’t try to upsell me on anything I didn’t need. He was kind and efficient.
I read a bunch of reviews when I need something fixed at home to make sure I call the right people. So, I’m leaving one of my own to help out the next person who finds themself in my situation!
