Heat Pump Installation & Repair

Efficient, Year-Round Heat Pump Solutions

If you’re looking for an efficient, all-season heating and cooling solution in Rockford or nearby communities, Gilley’s Heating & Air Conditioning specializes in heat pump installation, maintenance, and repair. Our licensed, certified HVAC technicians bring decades of experience, quality workmanship, and local expertise to every home.

Man in work clothes poses next to a dark gray heating unit in a garage, leaning on it.

What Is a Heat Pump and Why It’s Smart for Rockford, IL and surrounding areas

A heat pump is a single system that both heats and cools your home. In winter, it draws heat from the outside air and moves it indoors. In summer, it reverses, removing heat from inside and releasing it outside.


Benefits of a heat pump include:

  • Year-round comfort with both heating and cooling in one system
  • Up to 40 percent energy savings compared with traditional HVAC setups
  • Lower environmental impact and reduced carbon footprint
  • Quiet, efficient operation with modern inverter technology
  • Eligibility for federal tax credits and local utility rebates when installed by certified contractors


These advantages make heat pumps a smart option for Rockford homes, particularly for those who want efficient, year-round comfort without needing separate heating and cooling systems. Call (815) 962-1927 today.

Heat Pump Services We Offer

At Gilley’s, we handle:

  • Professional heat pump installation including air-source systems, ductless mini-splits, hybrid setups, and retrofit installs
  • Full system replacement or upgrade for older systems or inefficient furnaces and air conditioners
  • Heat pump repair and maintenance including low heating or cooling output, refrigerant leaks, electrical or thermostat issues, airflow problems, frozen coils, and worn components
  • Seasonal tune-ups and safety inspections to extend system life, ensure efficiency, and reduce the risk of breakdowns


Whether you need a full installation, replacement, or routine maintenance, we tailor services to your home’s size, insulation, ductwork, and comfort needs.

Why Choose Gilley’s for Heat Pump Service in Rockford, IL and Surrounding Areas

  • Locally owned and operated since 1985, with thousands of successful installations in Northern Illinois
  • Certified HVAC technicians experienced in all major brands and system types
  • Free in-home assessments and honest quotes, helping you choose the right system for your home and budget
  • Access to energy rebates and utility discounts, with guidance on the application process
  • Full-service approach from permits and installation to final startup, testing, and warranty registration

We serve Rockford, Loves Park, Machesney Park, Belvidere, Cherry Valley, Roscoe, South Beloit, Poplar Grove, Pecatonica, Winnebago, and many other communities across Winnebago and Boone Counties.

 Ready for Year-Round Comfort?

Upgrade to a modern, efficient heat pump system today. Call (815) 962-1927 to schedule a free installation consultation, and see why so many Rockford homeowners trust Gilley’s for heating and cooling comfort.

Frequently Asked Questions

  • How does a heat pump work?

    A heat pump transfers heat rather than generating it, providing both heating and cooling from one efficient system. In winter, it extracts heat from outdoor air (even at 0°F using advanced refrigerant technology) and transfers it indoors through copper refrigerant lines. In summer, it reverses automatically, removing heat from inside and releasing it outside like a traditional air conditioner. Modern cold-climate models work efficiently down to -15°F in Rockford winters, with supplemental backup heat for extreme cold snaps.


    You may also notice higher gas or electric bills compared with previous winters despite similar thermostat settings, which often means the furnace is wasting energy as internal components wear out. If a major part such as the heat exchanger or control board fails on an older system, the cost of that repair can approach a significant percentage of a new system, making replacement the smarter long‑term investment.​

  • How much does heat pump installation cost in Rockford?

    Heat pump installation typically costs $5,500-$10,000 depending on efficiency rating (14-20 SEER) and system type. Standard air-source heat pumps cost $5,500-$7,500, high-efficiency cold-climate models $7,000-$9,500, ductless mini-splits $3,500-$12,000 depending on number of zones, and dual-fuel hybrid systems $8,000-$12,000. After federal tax credits ($2,000) and ComEd utility rebates ($300-$600), net cost drops by $2,000-$3,000 significantly.

  • Do heat pumps work in Rockford winters?

    Yes, modern cold-climate heat pumps work reliably in Rockford winters, maintaining full heating capacity down to -5°F and continuing operation to -15°F. During the 3-5 coldest days per year when Winnebago County temperatures drop below -10°F, supplemental heat (electric resistance coils or gas furnace backup in dual-fuel systems) ensures comfort. Heat pumps efficiently handle 95% of Rockford's heating season while saving 30-40% on energy costs.

  • Are heat pumps more expensive to operate than gas furnaces?

    Operating costs depend on local gas and electric rates. In Rockford where natural gas averages $1.20/therm and electricity $0.13/kWh, gas furnaces typically cost 10-20% less for heating alone. However, heat pumps provide both heating AND cooling, eliminating separate AC operating costs. Total annual HVAC costs are often comparable or lower, with heat pumps offering superior environmental benefits (40-50% lower carbon emissions).

  • How long do heat pumps last?

    Heat pumps typically last 15-20 years with proper annual maintenance in Rockford's climate. This matches gas furnace lifespan (15-20 years) and exceeds AC units (12-15 years). Since heat pumps run year-round providing both heating and cooling, regular professional maintenance is critical—annual spring and fall tune-ups prevent 70-80% of breakdowns and extend system lifespan 5-7 years beyond neglected units.

  • Do I need backup heat with a heat pump in Rockford?

    For optimal comfort during Rockford's coldest days (below -5°F occurring 3-5 days yearly), backup heat is strongly recommended. Options include built-in electric resistance coils (adds $500-$800 to installation, operates automatically when needed) or dual-fuel hybrid systems pairing heat pump with gas furnace backup ($8,000-$12,000 total, provides maximum efficiency and reliability). Many Winnebago County homeowners choose dual-fuel for peace of mind during sub-zero cold snaps.

  • What size heat pump do I need for my Rockford home?

    Heat pump size depends on square footage, insulation quality, ductwork condition, window type/count, and heating/cooling load specific to Northern Illinois climate. Gilley's performs calculations to determine exact capacity needed (typically 2-5 ton units for Rockford homes). Proper sizing is critical—oversized systems short-cycle reducing efficiency and dehumidification, undersized systems struggle during temperature extremes and run constantly.